HAVELI EAST WEST DESIGNS
PAL HOUSE, GULAB SAGAR, JODHPUR, Rajasthan – 342001
GSTIN: 08ADSPR3505NIZV
Email: info@havelieastwestdesigns.in
Phone: +91 9829023247

1. Free Shipping – India & International

We offer FREE SHIPPING across India and internationally on all orders.

There are no hidden charges or additional delivery fees.
The price displayed on our website is the final price, inclusive of shipping and applicable taxes (where mentioned).

2. Order Processing & Cut-Off Time

  • Orders placed before 2:00 PM (IST) are processed the same working day (Monday to Saturday).

  • Orders placed after 2:00 PM are processed the next working day.

  • Orders placed on Sundays or public holidays are processed on the next business day.

Once your order is processed, you will receive a confirmation email with order details.

3. Handling Time (Production & Preparation)

Each piece is handcrafted with attention to detail. Many products are made-to-order.

  • Minimum handling time: 0 days (ready stock)

  • Maximum handling time: 21 days (custom or made-to-order items)

Orders are prepared Monday to Saturday and dispatched once ready.

4. Delivery (Transit) Time

Delivery timelines depend on your location and shipping partner:

  • India: 2 to 10 business days

  • International: 7 to 21 business days

Deliveries are made Monday through Saturday.

5. Total Estimated Delivery Timeline

Total delivery time = Handling Time + Transit Time

  • India: 0 to 31 business days

  • International: 7 to 42 business days

Timelines may vary due to customs clearance (for international orders), festive seasons, weather conditions, or logistics delays.

6. Tracking Your Order

Once your order is dispatched, you will receive tracking details via email or SMS.

You can track your shipment directly through the courier partner or contact our support team for assistance.

7. Shipping Partners

We work with trusted logistics partners to ensure safe and timely delivery.

All products are securely packed using protective materials to avoid damage during transit.

8. International Orders – Important Information

  • All international orders are shipped with complete documentation.

  • Customs duties, import taxes, or local charges (if applicable) are to be borne by the customer, as per the destination country’s regulations.

  • We are not responsible for delays caused by customs clearance processes.

9. Contact Us

For any shipping or delivery-related queries:

HAVELI EAST WEST DESIGNS
📍 PAL HOUSE, GULAB SAGAR, JODHPUR, Rajasthan – 342001
📧 info@havelieastwestdesigns.in
📞 +91 9829023247