HAVELI EAST WEST DESIGNS
Address: PAL HOUSE, GULAB SAGAR, JODHPUR, Rajasthan – 342001
GSTIN: 08ADSPR3505NIZV
Email: info@havelieastwestdesigns.in
Phone: +91 9829023247

1. Introduction

Welcome to HAVELI EAST WEST DESIGNS (“we,” “our,” “us”).
By accessing or purchasing from havelieastwestdesigns.in (“Website”), you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies posted on our website.
If you do not agree with any part of these terms, you must not use our website or services.

2. Products and Services

  • We specialize in custom-made, handcrafted furniture, and also offer a selection of ready-stock items.

  • Due to the handmade nature of our products, slight variations in color, texture, wood grain, or finish are natural and add to the uniqueness of each piece. These variations are not considered defects.

  • All descriptions, images, and dimensions provided on the website are for general reference only.

3. Orders and Payments

  • All orders placed through our website are subject to acceptance and availability.

  • For customized products, full or partial advance payment may be required before production begins.

  • Payments can be made through the secure payment options listed on our website.

  • Once an order is placed and confirmed, the customer will receive an order confirmation email.

4. Order Cancellation

  • Orders can be cancelled within 24 hours of placement by contacting us via email or phone.

  • After 24 hours, the order enters production, and cancellation requests cannot be accommodated.

  • To cancel, please email info@havelieastwestdesigns.in with your Order ID and reason for cancellation.

5. Shipping and Delivery

  • We deliver across India through trusted logistics partners.

  • Delivery timelines vary depending on the product type and customization requirements. Estimated delivery times are provided during order confirmation.

  • Customers are responsible for providing the correct delivery address and contact details.

  • In case of any damage during transit, please refer to our Refund and Return Policy.

6. Return and Refund Policy

  • We do not accept returns or offer refunds on custom-made furniture, as these are built to order.

  • Returns and refunds are only accepted for damaged or defective products, if reported within 48 hours of delivery.

  • For more details, please refer to our Refund & Return Policy.

7. Product Warranty and Care

  • Our furniture is made using high-quality materials and craftsmanship.

  • However, normal wear and tear, natural aging of wood, or changes due to environmental factors (humidity, sunlight, etc.) are not covered under warranty.

  • Customers are advised to follow care instructions provided with the product to maintain its longevity.

8. Pricing and Taxes

  • All prices displayed on our website are in Indian Rupees (INR) and are inclusive/exclusive of GST as specified on the product page.

  • Prices are subject to change without prior notice.

  • In case of a pricing error, we reserve the right to cancel or modify the order and notify the customer.

9. Intellectual Property

  • All content on this website, including text, images, logos, graphics, and design layouts, are the intellectual property of HAVELI EAST WEST DESIGNS.

  • Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited.

10. Limitation of Liability

  • HAVELI EAST WEST DESIGNS shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

  • Our liability is limited to the value of the product purchased.

11. Force Majeure

We are not liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, transportation delays, government actions, or strikes.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Jodhpur, Rajasthan.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact:

HAVELI EAST WEST DESIGNS
📍 PAL HOUSE, GULAB SAGAR, JODHPUR, Rajasthan – 342001
📧 Email: info@havelieastwestdesigns.in
📞 Phone: +91 9829023247